SONY PROCEDURES
GENERAL
For over 25 years, we have been the authorised repair centre for Sony for TVs, hi-fis, camera, photo-devices, home cinema, ... both under and out of warranty.
UNDER WARRANTY REPAIRS
Warranty periods
Procedure
- Please use the normal DEALER-LOGIN PROCEDURE to register your item for collection/repair.
Low Cost
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• These are items for which repairs are not economically viable.
• In many cases, there are no parts and/or technical diagrams available for these items.
• These are mostly items with a retail price of € 100 or less.
• If all warranty conditions are met, Sony will offer a full refund for the item.
• This will be arranged directly with your wholesaler, buying group or, in the last instance, with you.
• PLEASE NOTE: This applies only to items sold by Sony Benelux. This will always be verified by checking the serial number.
• In exceptional cases, these items may be exchanged or even repaired.
• Low-cost registrations via our DEALER LOGIN will also be refunded but NOT collected. Also, you are expected to keep the item for 6 months in case of a Sony audit. Don’t forget to upload your proof of purchase in this instance!
• After entering the item type in our DEALER LOGIN, you will instantly be informed whether or not it is a low-cost item.
Dead on Arrival (DOA)
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• Faulty items which have not yet or recently been sold.
• Purchased maximum 6 months ago by the distributor and/or sold maximum 21 days ago to your end customer.
• If either of these periods has expired, the item will be treated as an under warranty repair.
• DOA request can only be done via our DEALER LOGIN.
• The set must be complete and in its original packaging.
• The set must not any show signs of user damage, physical damage, …
Faulty Returns
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• New, faulty items sold by Sony Benelux.
• Simply register the item via our DEALER LOGIN.
• Any faulty return will only be accepted if the faulty returns conditions as drawn up by Sony Benelux have been met.
• Purchased maximum 6 months ago by the distributor and/or sold maximum 21 days ago to your end customer.
• If either of these periods has expired, the item will be treated as an under warranty repair.
• The set must be complete and in its original packaging.
• The set must not show any signs of user damage, physical damage, …
In-home
OUT OF WARRANTY REPAIRS
- Please use the normal DEALER-LOGIN PROCEDURE to register your item for collection/repair.
Low Cost
-
• LC items are items for which repairs are not economically viable.
• In many cases, there are no parts and/or technical diagrams available for these items.
• As a result, repair is not/no longer possible in most cases.
• These are mostly items with a retail price of € 100 or less.
• After entering the item type in our DEALER LOGIN, you will instantly be informed whether or not it is an LC item.
In-home
PACKAGING & TRANSPORT